I was recently asked to book tickets for my parents’ journey to Goa and I found it a little tricky as compared what it actually should be. The Indian Rail has evolved and is slowly yet steadily becoming more and more consumer friendly but being a govt. entity it still carries along with the hassles of the same.
A very brief over view and points to remember:
- Booking timings – 5:00 AM to 11:30 PM.
- For Tatkal booking login only after 8:00 AM.
- Login at irctc.co.in.
- Search the stations from the button.
- Online PNR number based status checking timing – 4:00 AM to 11:30 PM.
- To check the Status of a ticket, visit traininquiry.com.
The more descriptive & decorated post:
First & foremost, to book a ticket online you will need to get an account on the Indian Rail site, here is the fundamental mistake number 1.
For customer booking you have to go to irctc.co.in and not irctc.com which has the Employee login.
Next important thing to remember is the Booking Timing, which is the mistake #2. The online booking system DOES NOT work from 11:30 PM to 5:00 AM all week, yet for some reason the site has 2 different sets of the same message, one for Monday to Saturday & the next for Sunday. Also please remember that the Tatkal facility is enabled only after 8:00 AM which is not mentioned on the page that is displayed when you try to login from 11:30 PM to 5:00 AM, mistake #3.
In order to book a ticket:
- Browse to irctc.co.in, once there you will get a login system with quite a few other options.
- Next register on the website – Sign Up
Then fill in the user name & password and choose the ‘Train Ticket’ option, screen shot:
Please note that the login session expires in some time and will require you to login again.
Now you will be taken to your booking page with the center of the screen showing something like this:
The thing circled in red is the menu for you to find and choose the stations, this is the tricky part #4, I tried to find Goa in the search did not yield any results, it required me name the station Madgaon. Now essentially the search results of Goa should have showed the various stations in Goa allowing me to choose, but it is not like that, you will have to feed in the station you intend to get down at.
Difference between e-ticket & i-ticket:
E-ticket is one which you need to take a print out of, and carry along with your photo id proof. Can be booked upto even a few hours before train departure, ideally before the chart preparation.
I ticket is the routine ticket which you get at the railway station counters. This ticket will be delivered to your home address. No id proof is required. You can book this only upto three days before the journey date. That is, if the train is on 5th, you can book upto 2nd.
Courtesy: Prasad as a comment.
Once done you have filled in all the details and selected the eticket option, hit ‘Find Trains‘:
The ‘Find Train’ results page is something I liked, the options to see the Route, the Availability, Get the Fare (only) and off course Book the Ticket. Screen shot:
The Route Details seem to be pretty simple to understand with the intended time of departure & arrival. As stated you can see the availability of tickets & the fare too.
Once done, that is once you have booked the tickets and let’s say you got a Waiting List ticket. Now you want to check the current status of your booking, you will have to navigate to another site – Train Inquiry. Now I am not a 100% sure that whether you irctc.co.in panel that has the ‘Booked Tickets’ options shows this, because I had to send some one to get the tickets booked. The hard copy tickets have a PNR number, so if you want to check the status you will need to use this PNR number.
To check the status of a booked ticket:
- Browse to traininquiry.com.
- From the left menu choose ‘Reservation Enquiry‘ which is the 8th option.
- On the next page choose ‘PNR Enquiry‘, Screen shot:
- Enter the PNR number on the next page.
Remember the Online Inquiry works from 4:00 AM to 11:30 PM, that is the mistake #5.
At this time let me inform all Mumbaikars that B.E.S.T. services has a really good website that will help you find buses to routes based on various parameters: BEST Undertaking
May 21st, 2008 at 11:08 pm
I used IRCTC a lot – 2 yrs back when I was busy making trips from Cochin To Mangalore
It is pretty easy and very fast. I loved it. Neat and clean. Was using HDFC net banking account to pay. Once I tried with Federal bank, something went wrong (at the Bank’s end) but I got the money back to my account the next day morning.
IRCTC is very good when it comes to online booking. Highly recommended.
May 21st, 2008 at 11:17 pm
I need to get used to this online booking. Do they accept Maestro Debit Card?
Also how do I get the ticket? What’s e-ticket and i-ticket.
Thanks for the tut. Might make me reserve from home…
May 22nd, 2008 at 12:00 am
@Dino Sir, yes it is but I still think things like checking the status and the session expiry and booking timing info should be given more clearly.
@Ashwin:
1. Not really sure whether they accept your debit card, but I think they accept all valid Mastercards & Visas.
2. The e-ticket is generated and you are required to print it and carry it with you, it is compulsory that you carry a photo id along with you, if you book a ticket on your name then your mother can’t travel with her photo, you will have to book on her name.
3. Difference between e-ticket & i-ticket: I did not read what i-ticket is, my cousin told me that I am supposed to use the e-ticket option, so chose it.
May 22nd, 2008 at 7:32 am
Good and simple.. useful especially for first time bookers..
I would like to add one point though. If you want to book tatkal, you have to login into the site after 8.00 AM. There’s no point logging in at 7.45 and opening the necessary page, etc. because all you’ll get is an error message. So remember to login after 8.00AM only for tatkal booking..
May 22nd, 2008 at 7:39 am
And to clarify the doubt between e ticket and i ticket:
E-ticket is one which you need to take a print out of, and carry along with your photo id proof. Can be booked upto even a few hours before train departure, ideally before the chart preparation.
I ticket is the routine ticket which you get at the railway station counters. This ticket will be delivered to your home address. No id proof is required. You can book this only upto three days before the journey date. That is, if the train is on 5th, you can book upto 2nd.
Hope that was clear.
May 22nd, 2008 at 9:44 am
@Ashwin they accept most debit cards. I’ve booked mine(and always do) with my ICICI debit card.
May 22nd, 2008 at 11:08 am
I usually dont book tickets online – Just call up my agent, and Voila! All Done.
My brother has used this service a couple of times, but havent heard him ever crib! Will ask him how his experience was
May 22nd, 2008 at 11:27 am
@Prasad:
1. Thank you for dropping by, I have mentioned the Tatkal point as #2, I woke up at 5:00 AM only to find that I am supposed to go back to sleep and come back at 8:00 AM.
2. Thank you for clarifying the difference between e-ticket & i-ticket, appreciate it.
@Ritesh: it is much better than going to the station.
May 22nd, 2008 at 2:38 pm
@manan:
I have seen that you have mentioned about tatkal booking after 8.00 AM. But my point is that, you have to login after 8 only. There’s no point in logging in even at 7.59 am in the intention of booking tickets early. All you’ll get is an error message. Just wanted to clarify this small difference..
May 22nd, 2008 at 2:45 pm
ah I see, thanks for the tip, their login system as it is something that has given me troubles because of the session expiry.
May 22nd, 2008 at 3:07 pm
Saving time – is the advantage. No need to go to RLY station, no need to be in Queue for a long time, no need to ask the official about each train and almost all banks will do (I mean most bank’s internet banking is integrated to IRCTC).
But yes, small glitches are still there, hope they will make it perfect.
May 25th, 2008 at 7:51 pm
I’ve been using the website since a few years now.
And even taught my mom how to do it
This guide will help many people, I am sure
September 24th, 2008 at 7:37 pm
Sir, I am intrested in opening an online railway and air ticket booking counter. Please suggest me. Our contact No. 07792-234399
September 25th, 2008 at 10:25 pm
as i want to become the agent of railway & air booking so please contact me at no.07232-243305 cell no is 09822239341
October 18th, 2008 at 8:09 am
please tell me , how can i book tickets before 8:00 AM in every days,and where to book online?
please tell me any one?
October 18th, 2008 at 10:54 am
Go to http://www.irctc.com;
register on the site;
login and then follow the procedure mentioned above.
October 24th, 2008 at 12:32 am
that was really helpful :p
December 19th, 2009 at 8:48 am
Manan,
Thanks for the tip about loging only at 8:00 am and not at 7:59am for Tatkal bookings as it gives error message before that.However I would like to warn everyone here that Loging in at 8:00 am can be a real challange as the IRCTC site becomes extremely slow and by the time you are able to log in the Tatkal tickets gets sold out and you have to contened with Wit Listed tickets. Does any one have an idea how to overcome this issue ?
Shrikant Shrivastava
December 22nd, 2009 at 11:16 am
What is going on with IRCTC? The irctc website shows ’’service unavailable’’, specifically during 8:00am to 8:30am quite regularly.
The excuse of server load can’t be accepted as if the authorities weren’t aware of the load while designing the site.
Specially for TATKAL bookings,its quite natural to have such load.
I smell foul play in this,
is that a tool to book all the TATKAL tickets before offering it to public?Its really pathetic to see that.
We need an updated-redefined website,is any one listening…..?
December 22nd, 2009 at 1:04 pm
It’s an Indian govt. website, inadequately designed website vs foul play… I say inadequately designed website
January 31st, 2010 at 12:45 pm
Hello,
Thanks for posting such a great information on India railways, but I think the main issue with IRCTC is the REFUND.
The refund policy is very bad, it may take more then 3-4 months even after many followups via emails and even send a written complaint to the GM of Indian Railways.. This is the only drawback, our Govt. should take some action and improve the refund policy so that customer do not face at least refund problem.